TERMS & CONDITIONS
By placing an order with Clara Sinclair Art, you confirm that you have read and agreed to the following Terms & Conditions.
ORDER PROCESSING & SHIPPING
Please allow approximately 1–2 weeks for standard orders to be processed, carefully packaged and dispatched, unless otherwise stated on the product listing.
These timeframes are estimates and may be extended during particularly busy periods, launches, holidays or circumstances outside our reasonable control.
Once your order has been dispatched, you will receive tracking information where tracked shipping has been purchased or included.
Please ensure that your name, delivery address and contact information are correct before completing your purchase.
Clara Sinclair Art cannot accept responsibility for orders delayed, lost or returned as a result of incorrect or incomplete information supplied by the customer.
PREORDERS
Please read preorder listings carefully before purchasing.
Preorder items are not immediately available for dispatch.
Unless a different timeframe is stated on the individual product listing, please allow approximately one month for preorder items to be produced, prepared and dispatched.
By purchasing a preorder item, you acknowledge and accept the stated production and dispatch timeframe.
If your order contains both preorder and ready-to-ship items, the entire order may be dispatched together once the preorder item is ready.
DELIVERY, TRACKING & DELAYS
Once your order has been dispatched, you will receive tracking information where applicable.
Once an order has been handed over to the delivery provider, Clara Sinclair Art has no control over the parcel's journey, delivery times or any delays that may occur.
If you have any questions regarding the whereabouts of your parcel, a delivery attempt, tracking updates, delays or other delivery-related matters, please contact the delivery provider directly using your tracking number.
Clara Sinclair Art is unable to contact delivery providers or chase individual parcels on a customer's behalf.
Delivery estimates are estimates only and are not guaranteed.
Delays may occur due to customs, postal backlogs, strikes, adverse weather, peak periods or other circumstances outside our reasonable control.
Please remember that processing and dispatch time is separate from the delivery provider's transit time.
LOST OR DELAYED PARCELS
A parcel will not automatically be considered lost simply because it has arrived later than the estimated delivery date.
If your parcel is delayed or tracking has not updated, please contact the delivery provider directly in the first instance, quoting the tracking number supplied with your order.
Customers are responsible for monitoring their tracking information and contacting the delivery provider regarding delivery attempts, collection deadlines, customs requirements or other delivery issues.
If the delivery provider officially confirms that a parcel has been lost, please contact Clara Sinclair Art with the relevant confirmation so that the matter can be reviewed.
INTERNATIONAL ORDERS
International customers are responsible for providing a complete and accurate delivery address.
Depending on the destination country, an order may be subject to customs duties, import taxes, handling charges or other local fees.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Clara Sinclair Art is not responsible for delays caused by customs.
Customers are responsible for monitoring their tracking information and responding to any requests from their local customs authority or delivery provider.
RETURNS & CHANGE OF MIND
Please choose your artwork carefully before purchasing.
Where a statutory right to cancel applies to an online purchase, you must notify Clara Sinclair Art within 14 days of receiving your order that you wish to cancel.
Returned items must be sent back within the applicable legal timeframe and must be kept in appropriate condition.
Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.
Where permitted by law, a deduction may be made from a refund if the value of an item has been reduced as a result of handling beyond what is reasonably necessary to inspect it.
Personalised, commissioned, custom-made or clearly customised products cannot be returned simply because you have changed your mind, except where required by law.
Nothing within these Terms & Conditions affects your statutory consumer rights.
DAMAGED, FAULTY OR INCORRECT ORDERS
Every order is carefully checked and packaged before dispatch.
If your order arrives damaged, faulty or incorrect, please contact Clara Sinclair Art as soon as possible after delivery.
Please provide your order number, clear photographs of the item, clear photographs of the packaging and a brief description of the problem.
Please retain all original packaging until the issue has been resolved, as photographs or packaging may be required when investigating damage in transit.
Where you are legally entitled to a remedy for faulty, damaged or incorrectly supplied goods, your statutory rights will be honoured.
UNCLAIMED, REFUSED & RETURNED PARCELS
Customers are responsible for monitoring their tracking information and ensuring that their parcel is collected or accepted when required.
If an order is returned to Clara Sinclair Art because it was unclaimed, refused, the address supplied was incorrect or incomplete, or delivery was repeatedly unsuccessful, additional postage may be required before the order can be sent again.
Original shipping charges may be non-refundable where permitted by law.
If you would like an order to be resent after it has been returned due to an incorrect address, failed collection or unsuccessful delivery, you may be required to pay the additional shipping costs.
ART PRINTS & COLOUR VARIATIONS
Please be aware that colours can appear differently depending on the screen, device and display settings being used.
Minor variations may therefore occur between the artwork displayed online and the physical print.
There may also be minor variations caused by the printing process, paper, inks and materials used.
Reasonable variations of this nature are not considered defects.
PRINT SIZES
Please check the dimensions and product information carefully before placing your order.
Photographs showing artwork displayed in frames or interiors may be for illustrative purposes only.
Unless specifically stated otherwise in the product description, frames and other display accessories are not included.
COPYRIGHT & ARTWORK
All artwork, illustrations, designs, photographs and other creative material created, sold or displayed by Clara Sinclair Art remain protected by copyright.
Purchasing an original artwork, print or other product does not transfer copyright or reproduction rights to the purchaser.
Artwork may not be copied, reproduced, scanned, digitally distributed, commercially printed, altered for commercial purposes, used on merchandise or otherwise commercially exploited without prior written permission from Clara Sinclair Art.
RESALE & COMMERCIAL USE
Products purchased from Clara Sinclair Art are intended for personal use unless otherwise agreed in writing.
Customers may not reproduce artwork or use it to manufacture or sell other products.
Unauthorised commercial reproduction or use of Clara Sinclair Art artwork is prohibited.
ORDER CANCELLATIONS
If you contact Clara Sinclair Art before an order has been processed or dispatched, a cancellation may be possible, subject to your statutory rights and the nature of the product purchased.
Orders for personalised, commissioned or custom-made products may not be cancellable once production has begun where the law permits this exclusion.
PREORDER CANCELLATIONS
Please consider carefully before placing a preorder.
Preorders reserve an item before it is ready for dispatch and production may begin based on the number of orders received.
Any applicable statutory cancellation rights remain unaffected.
INCORRECT DELIVERY INFORMATION
It is the customer's responsibility to provide the correct name and full delivery address when placing an order.
Please check your information carefully before completing checkout.
If you realise that you have entered incorrect information, please contact Clara Sinclair Art as soon as possible.
Changes cannot be guaranteed once an order has been processed or dispatched.
Clara Sinclair Art cannot accept responsibility for additional delivery costs caused by incorrect or incomplete information supplied by the customer.
CUSTOMS, TAXES & IMPORT FEES
International customers are responsible for checking any customs, tax or import requirements that apply within their own country.
Any customs duties, import taxes, handling fees or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.
Orders will be declared accurately for customs purposes.
Clara Sinclair Art will not falsify customs declarations or declare purchased goods as gifts in order to avoid customs charges.
AGREEMENT
By completing a purchase from Clara Sinclair Art, you confirm that you have read and accepted these Terms & Conditions.
These Terms & Conditions are intended to protect both Clara Sinclair Art and its customers.
Nothing within these Terms & Conditions excludes, restricts or overrides any consumer rights that cannot legally be excluded or restricted.